Terms & Conditions

Through its website, https://www.jowyoriginals.co.uk, owned by INOUT ORIENT ATTRACTION SL, hereinafter INOUT, the website administrator. Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website, must register in the form of, USERS / CLIENTS, which is acquired by completing the form, REGISTRATION, your data will be incorporated into an automated file for your protection in application of article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of April 27, 2016, and the LOPDGDD-3/2018, of December 5, Directive 2011/83 / EU, on consumer rights, of the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, and Law 3/2014, of March 27, Defense of Consumers and Users.

According to article 6 section f, and article 8, section 1, of the RGPD-EU-2016/679, and by the LOPD-3/2018, of Guarantee of Digital Rights in its article 84, (protection of minors on the Internet), they state that when the interested party is a minor under 16 years of age, they may not give their consent for an online business to collect their personal data, such treatment will only be considered lawful if the consent was given or authorized by the holder or holders of parental authority or guardianship over the minor, and only to the extent that it was given or authorized in relation to the direct offer of information society services, unless the minor is at least 16 years of age in which case their consent will be lawful.

1. INFORMATION ABOUT THE PRODUCT FOR SALE:

The WEBSITE: www.jowyoriginals.co.uk, of which INOUT is the Administrator, of the online sale of products for the sports practice of cross training, yoga, pilates, reha, fitness, cork floors and the star product of which we are great experts, the tatamis, for the practice of martial arts and others,

2. PRODUCT PRICES AND SHIPPING:

The prices shown on the WEBSITE include VAT on their products and the price of shipments to the Peninsula and the Balearic Islands will be free for orders of 200 euros or more. For orders of a lower value or to other geographical areas, the cost of shipping will depend on the weight, volume and distance, a matter that will be reflected at the time of formalizing the purchase in the section, MY CART.

3. FORMALIZATION OF ORDERS:

Once the order has been placed, that is, with the acceptance of the terms of sale and conditions of use of the website and confirmation of the purchase process in the MY CART section, the administrator of the website, www.jowyoriginals.co.uk, will send an email to the USER/CUSTOMER, confirming the details of the products purchased.

4. PAYMENT METHOD:

The USER/CUSTOMER will pay at the time they place their order for the product. The proof of purchase, services, and/or transactions corresponding to the order or request made can be viewed on the WEBSITE, in the customer section.

The USER/CUSTOMER must pay the amount corresponding to their order using the following payment methods: DEBIT CARD, VISA, MASTERCARD, and PAY PAL.

The USER/CUSTOMER must notify the website administrator of any improper or fraudulent charges to the payment system used, by emailing comercial@jowyoriginals.co.uk, as soon as possible so that the administrator can take the appropriate action.

4.1. WEB SECURITY MEASURES:

This website, www.jowyoriginals.co.uk, complies with the PCI-DSS (Payment Card Industry-Data Security Standard) regulations, which is mandatory for all websites that store, handle and process sensitive financial information such as bank card data.

The WEBSITE: www.jowyoriginals.co.uk, website, has the highest security measures commercially available in the industry. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit and 256-bit algorithms, ensuring that it is only intelligible and understandable by the USER’s device and that of the WEBSITE.

5. PLACE OF DELIVERY OF ORDERS, DEADLINES AND LOSSES:

Depending on the destination, various shipping methods may be used. Each method and destination have shipping times that are specified in the order confirmation process in the description of each product. The usual delivery time will be 2 to 4 business days, although a delay in delivery will not be grounds for penalties.

The website administrator will not be responsible for errors in delivery when the delivery address entered by the USER/CUSTOMER on the order form is incorrect or has been omitted.

Delivery times may vary due to logistical reasons or force majeure. In the event of delivery delays, the website administrator will inform its USERS/CLIENTS as soon as they become aware of them.

Each delivery is considered completed from the moment the product is made available to the USER/CUSTOMER, which is confirmed by the control system used by the transport or courier company.

Delivery delays will not be considered in cases where the order has been made available to the USER/CUSTOMER within the deadline and could not be delivered due to a cause attributable to the USER/CUSTOMER.

When the order leaves our company, you will receive an email notifying you that your order has been accepted and is being shipped via the courier system.

5.1. DELIVERY DATA, NON-DELIVERIES AND PRODUCT LOSSES.

If the USER/CUSTOMER is absent at the time of delivery, the delivery person will leave a receipt indicating how to proceed with the collection of the order. The website administrator contracts a transport and courier company as part of the delivery service, which will guarantee the delivery.

If after 7 business days, after the order has been dispatched for delivery, delivery has not been arranged, the USER/CUSTOMER must contact the website administrator.

If the USER/CUSTOMER does not do so, after the business days stipulated by the delivery drivers from the departure of the order to its delivery, it will be returned, and the USER/CUSTOMER must bear the costs of shipping and returning the order, as well as the associated management costs.

If the reason for the non-delivery is the loss of the order, INOUT will initiate an investigation, which will delay delivery of the order. This circumstance will be resolved by the administrator of this website with the customer.

5. 2.DILIGENCE IN DELIVERY:

The USER/CUSTOMER must check the condition of the order with the delivery person who, on behalf of the website administrator, will deliver the requested product. If, after inspecting the products, the USER/CUSTOMER detects any incidents, such as signs of tampering or any damage caused during shipping, they agree to notify the website administrator as soon as possible via email: info@jowyoriginals.co.uk.

6. WITHDRAWAL OR RETURN OF THE PRODUCT:

6.1. RETURN OR WITHDRAWAL PROCEDURE

The content of these web sales clauses act as proof of purchase between the web administrator and the client, in accordance with Royal Legislative Decree 1/2007, in its article 71, and Law 3/2014 of March 27, the products purchased on this website may be returned and refunded, provided that the USER / CLIENT informs the administrator of their intention to return the order, for which they will have 14 calendar days from receipt of the product / s purchased until the return and arrival at the facilities of INOUT.

The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections apply:

c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

For personalized products, the product made to specifications requested by the customer cannot be returned.

e) The supply of sealed goods that are unsuitable for return due to health or hygiene reasons and that have been unsealed after delivery.
f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The website administrator will only accept returns that meet the following requirements:

The product must be in the same condition as it was delivered and must retain its original packaging and labeling.

Shipping must be done using the same box or packaging in which it was received to protect the product.

In the event that the product cannot be returned in the packaging it was delivered in, the USER/CUSTOMER must return it in protective packaging so that the product reaches the website administrator with the maximum possible guarantees for its review.

A copy of the delivery note or invoice issued must be included inside the packaging, which also explains the reason for the return.

If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, not what was ordered, etc.), the return shipping cost will be refunded. If the reason is different, the return shipping costs will be borne by the USER/CUSTOMER.

To proceed with a return, the following steps must be followed:

You must notify us as soon as possible within business days of delivery and indicate that you wish to return the product. This information can be sent to the email address info@jowyoriginals.co.uk.

The administrator of the Web page will inform the USER/CUSTOMER of the address to which the product should be sent.

The USER/CUSTOMER must return the products using the same system used to deliver the shipment. The return shipping cost will be paid by the USER/CUSTOMER.

The website administrator accepts and processes returns in accordance with local laws and the aforementioned EU Directive.

7. REFUND TO THE USER/CUSTOMER:

Only in the event that the physically delivered service is defective or incorrect, the website administrator will also reimburse the USER/CUSTOMER for the corresponding expenses.

The website administrator will process the refund request for the order amount using the same system used for payment. The application of the refund to the USER/CUSTOMER’S account or card will depend on the payment system and the issuing entity.

8. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of sale and use are governed by applicable Spanish law. To resolve any dispute or conflict arising from this matter, the parties submit to the jurisdiction of the courts of the judicial district of MOLLET DEL VALLES, the city of origin of INOUT, owner of the WEBSITE, unless otherwise provided by law.

8.1. CONFLICT RESOLUTION:

In application of Law 7/2017, of November 2, in its Article 40.5, which incorporates into the Spanish legal system Directive 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council of May 21, in its Article 5.1, relating to alternative dispute resolution in consumer matters for online product purchases: Online dispute resolution platform: (click here).

9. PRIVACY POLICY:

INOUT ORIENT ATTRACTION SL, with CIF: B-65767709, informs you of the possibility of exercising your rights of access, rectification, opposition, deletion, limitation, and portability. These rights may be exercised by any means that leaves a record of their sending and receipt to the address: PAU CASALS, 24, 1º 1º, Postal Code: 08150, Town: PARETS DEL VALLES, Province: BARCELONA, or to the email address: info@jowyoriginals.co.uk, providing a photocopy of your ID or alternative documentation that proves your identity.